Sure! If you entered your email at checkout, check your spam folder first. If you don't see one, it's likely the email address was entered incorrectly when you made your purchase.

If you typed in your email incorrectly, or want to change your order's contact information, please email our contact team and include the name or address on the order.

First, take a look at our Estimated Shipping Times and make sure it has passed the suggested processing time as well. Orders placed during the holiday season may be subject to processing delays caused by high volume, although this does not affect transit times once shipped.

We can still ship to you, and we likely offer Free Shipping to your country as well! We ship all non-United States orders from our international warehouse.

Regarding your local currency, all orders can be processed in your local currency and will automatically be converted to USD as your order processes.

Returns

Our policy lasts 30 days. If more than 30 days have gone by since your order, we may not be able to offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, and it must also be in the original packaging.

Exchanges (if applicable)

We only replace items if they are defective or damaged. You must report a damaged item within 48 hours of when your tracking says you received your order. You will be asked via email to submit picture/video proof.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and proceed from there with a refund/exchange.

We have a 60-day return policy. You can email us, tell us what's wrong, and ask for our return address. Please do not return your product to the return address on the package's label before emailing us at Support@BrighterHaus.com.

Visit our Track Your Order page to see the latest status of your package, or click the tracking link in your shipping confirmation email.

Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours. Email us at Support@BrighterHaus.com if the problem persists.