Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hi@brighterhaus.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at hi@brighterhaus.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on some sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
If you want to exchange your item, contact us at hi@brighterhaus.com, let us knopw which item you would like to exchange for, and we will give you instructions on how to proceed.
Refunds
Once we’ve received and inspected your return, if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@brighterhaus.com.
Our policy lasts 24 hours. (notice time) If 24 hours have gone by since your purchase, unfortunately we have the right to refuse you a refund, exchange, or cancellation.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your order has been processed & is unable to be canceled by us, we have the right to refuse the refund until you receive & therefore send back the product(s). On arrival of the package to us, we'll continue the refund process if accepted.
All refunds for items on sale are only eligible for store credit. This does not apply for orders that have already been shipped out & are on their way. We thank you for your patience & understanding.
If your product has already shipped & there's a tracking number attached to your order, we do not issue cancellations/returns until you have received the product & contact us regarding further proceedings of a refund. Thank you for understanding.
To complete your return, we require a receipt or proof of purchase. This can include order numbers, tracking numbers, & names/addresses attached to the order.
Please do not send your purchase back to the manufacturer.
Contact hi@brighterhaus.com for Refund inquiries & questions/concerns regarding your order. Please include a First/Last name or your order number.